Privacy Notice

Energy Alchemy Ltd (trading as Shaolin Qigong Hampshire) is committed to protecting your personal data. This notice explains how we collect, process, store, and use your information in line with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. It also outlines your rights and how you can contact us or supervisory authorities if you have concerns.

Key Contact Details

Information We Collect

We may collect the following types of personal data:

  • Personal Identifiers: Name
  • Contact Details: Telephone number, email address, billing address
  • Financial Information: Payment card or bank account details
  • Sensitive Data: Health-related data, racial or ethnic origin, religious or philosophical beliefs, and information on sex life or sexual orientation
  • Profile Data: Details of purchases made
  • Usage Data: Website interactions, such as cookies and browsing patterns
  • Technical Data: IP address, browser type, and operating system

How We Collect Data

We gather personal data through various methods, including:

  • Direct interactions: When you purchase a product or service, subscribe to updates, or communicate with us
  • Website usage: Cookies and analytics may collect technical data
  • Events and sessions: Data collected during classes, courses, or one-to-one sessions
  • Third parties: Analytics providers or payment service platforms may share technical or transactional data with us

Why We Process Your Data

We process your data for the following reasons:

  • To provide products and services
  • To communicate updates and marketing materials
  • To process payments and manage debts
  • To improve your user experience and offer tailored recommendations

Legal Basis for Processing

Under GDPR, our lawful bases for processing your data include:

  • Consent: You can withdraw consent at any time by contacting us
  • Contractual Obligations: To fulfil our agreement with you
  • Legitimate Interests: To improve services and maintain operations

Data Storage and Security

We use robust measures to protect your data, including:

  • Secure digital storage with password protection
  • Locked physical storage for hard copies
  • Controlled access to personal data

Data Retention

We keep your personal data:

  • For 3 years after your last interaction, unless a longer period is required for legal or business purposes
  • For 6 years for tax compliance purposes After this period, data is securely deleted or destroyed.

Sharing Data

We do not share your data with third parties without your consent, except where required by law or in cases of a life-threatening situation. Where third-party platforms are used, we ensure appropriate safeguards are in place.

Your Rights

Under data protection law, you have the right to:

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate or incomplete information
  • Erasure: Request deletion of your data in certain circumstances
  • Restriction: Limit how your data is processed
  • Objection: Object to data processing in certain situations
  • Portability: Request transfer of your data to another organisation

You will not be charged for exercising your rights, and we aim to respond within one month. Contact us using the details above to make a request.

Keeping Your Information Up to Date

Please inform us if your personal data changes during your relationship with us.

Links to Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for their privacy policies and recommend reviewing their notices before sharing your data.

Changes to This Privacy Notice

We may update this notice periodically and will notify you through our website.

How to Complain

If you are unhappy with how we handle your data, you can contact the Information Commissioner’s Office (ICO):

Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF